Shipping Policy
Important Information
- Order Cut-Off Time: 16:00 EST
- Order Processing Time: 1–2 days (Monday to Friday)
- Package Transit Time: 3–5 days (Monday to Friday)
- Total Delivery Time: 4–7 business days
- Shipping Costs: Delivery is free within the United States
Shipping Process
Once your order is placed, you will receive a confirmation email confirming that processing has started. This step usually takes 1-2 days (Monday to Friday).
When your order has been dispatched, we will send you an email containing tracking information so you can follow the status of your delivery. Transit time is typically 3-5 days (Monday to Friday) from the dispatch date with a total delivery date of 4-7 business days from your order date.
Possible Delays
Delays can happen for various reasons such as peak periods, public holidays, or unforeseen circumstances. If your order is delayed, please allow an additional 3 days (Monday to Friday).
If your order still has not arrived after this additional period, please contact us at info@lisaandsalman.com so we can investigate further.
Cancellations
If you would like to cancel your order, email us at info@lisaandsalman.com as soon as possible. Orders that have already been dispatched cannot be cancelled.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us immediately at info@lisaandsalman.com with clear photos of the issue. Once reviewed and confirmed, we will arrange for the correct item or a replacement to be sent to you.
If you have any questions or need assistance, our team is ready to help. Please reach out using the contact details provided below.
Customer Service Hours:
Monday to Friday: 09:00–17:00 EST
Store Name: Lisa and Salman
Business Address: 147-228 Green Park Ave Charleston, SC 29414, USA
Email: info@lisaandsalman.com